Our Consumer Goods (Digital Content) Terms and Conditions
Last updated: 5 September 2026
1. Introduction
These terms and conditions apply to the digital content we sell, including our recorded courses, written materials, templates, and any programme offered alongside them. By purchasing, you agree to these terms.
These terms do not apply to our consulting engagements. Those are governed by the separate proposal and agreement signed by both parties.
Please read these terms before you purchase. If you do not agree to them, you should not place an order.
2. Information About Us and How to Contact You
We are OTU Studio LLC, part of On the User SLU ("OTU", "we", "us"). Our registered address is Cami dels Plans 62, 8, AD400 La Massana, Andorra.
The selling entity for your purchase, and its registered details, are identified at checkout and on your receipt before you pay.
You can contact us at hello@ontheuser.com. If we have to contact you, we will do so at the email address you provided when placing your order.
3. Our Contract With You
Your order is an offer to purchase. Our acceptance takes place when we send you an email confirming your purchase and providing access, at which point a contract comes into existence between us.
If we are unable to accept your order, we will inform you and will not charge you. This may occur where the product is no longer available, where we have identified an error in the price or description, or where we are unable to verify your payment.
4. Licence and Permitted Use
On payment, we grant you a personal, limited, non-exclusive, non-transferable and revocable licence to access and use the materials for your own business purposes.
You may not, and may not permit others to:
- Share, sell, licence, distribute or publish the materials, in whole or in part
- Share your login credentials or provide access to any other person
- Reproduce the materials in any competing product, course or programme
- Use the materials to train, fine-tune or otherwise develop any machine learning model
- Remove or obscure any proprietary notice contained in the materials
You may apply everything you learn within your own business, with your own clients, for your own commercial benefit. That is the purpose of the materials.
5. Programme Description
Where a purchase includes a programme rather than recorded materials alone, its components are described on the page for that programme at the time of purchase. That description is what you are entitled to receive.
Unless expressly stated on that page, a purchase does not include one-to-one calls, review of your product, individual feedback, or access to any community.
6. Programme Business Purpose
Our digital content and programmes are designed for founders, business owners and operators, and are supplied for business purposes.
By purchasing, you confirm that you are acquiring the materials for the purposes of a trade, business, craft or profession, and that you have authority to enter into these terms on behalf of any business you represent.
7. Programme Term
Where a programme runs for a fixed term, that term is stated on its page at the time of purchase. A fixed-term programme is not a subscription, does not renew automatically, and cannot be cancelled part-way through for a partial refund.
Where a purchase includes an ongoing subscription, it renews automatically at the stated interval until cancelled. You may cancel at any time and cancellation takes effect at the end of the period already paid for. We do not impose notice periods and we do not require you to contact us in order to cancel.
8. Refunds
Because our products are digital content delivered immediately, all sales are final. We do not offer refunds on the basis of change of mind, lack of time to complete the materials, or dissatisfaction with results.
If the materials are materially not as described, contact us within thirty days at hello@ontheuser.com and we will put it right or refund you.
If you are a consumer in the United Kingdom or the European Economic Area, you have a statutory right to cancel within fourteen days of purchase. Because digital content is supplied immediately, you will be asked at checkout to consent to immediate supply and to acknowledge that you lose that cancellation right once access is granted. If you do not give that consent, we will withhold access for fourteen days and your cancellation right is unaffected during that period.
Nothing in these terms excludes or limits any statutory right that cannot lawfully be excluded.
9. Fees and Payment
Prices are those displayed at checkout, in the currency stated, and include any tax we are required to charge. Payment is processed by our payment provider. We do not receive or store your full card details.
Where a payment plan is offered, each instalment forms part of a single commitment to the full price. It is not a subscription and it cannot be cancelled part-way through. You remain liable for the full amount whether or not you access the materials.
10. Late Payments
If an instalment or renewal payment fails, we will notify you and may suspend your access until the amount owed is settled.
If an amount remains outstanding after we have notified you, we reserve the right to withdraw access permanently and to recover the sum owed, including through a third-party collections service, together with any reasonable costs of recovery.
11. Community Access
Where a purchase includes access to a community or group channel, access is provided for the term stated at purchase and is personal to you.
Community access is not a support service and we do not guarantee a response time. We may remove or restrict access where a participant is abusive, promotes competing products, solicits other members, or shares materials in breach of section 4.
12. Additional Team Members
A licence covers one named individual. Additional members of your team require additional licences.
Where a programme expressly permits an additional attendee, that entitlement is stated on its page and is limited to a person within your own business. Licences are not transferable between individuals or businesses without our written agreement.
13. Intellectual Property
All materials, including video, text, templates, frameworks, structures and branding, are owned by us or licensed to us, and are protected by intellectual property law. Nothing in these terms transfers ownership of any of it to you.
Work product you create using our templates and frameworks belongs to you. We claim no interest in your business, your product or your results.
14. No Guarantee of Results
Our materials are educational. We make no representation, warranty or guarantee as to the results you will achieve.
Any figure, case study, testimonial or client outcome we publish describes what occurred in that instance. It is not a projection, a promise, or a representation that you will achieve a comparable result. Outcomes depend on your product, your market, your execution and your timing, none of which are within our control.
15. Our Rights to Make Changes
We may update, improve, reorganise or replace materials at any time, including in response to changes in the tools or platforms they describe. Such changes do not entitle you to a refund.
We may amend these terms. The terms applying to your purchase are those in force at the time you purchased. Material changes will be posted on this website and, where appropriate, notified to you by email.
16. Suspension and Termination by Us
We may suspend or terminate your access, without refund, where you breach section 4 or section 11, where you initiate a chargeback in respect of a sum properly owed, or where your conduct exposes us or other participants to legal or reputational risk.
Where circumstances allow, we will notify you first and give you an opportunity to remedy the breach.
17. Limitation of Liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
Subject to the above, our total aggregate liability arising out of or in connection with your purchase is limited to the amount you paid for it. We are not liable for loss of profit, loss of revenue, loss of anticipated savings, loss of data, loss of business opportunity, or any indirect or consequential loss.
18. How We Use Your Personal Information
We use your personal information in accordance with our Privacy Policy.
19. Non-Disclosure
The materials contain commercially sensitive information, including methods, frameworks and client work that is not otherwise public.
You agree to keep that information confidential, not to disclose it to any third party, and not to use it other than as permitted by section 4. This obligation continues after your access ends.
20. Testimonials
If you provide us with feedback, a review or a testimonial, you grant us a non-exclusive, royalty-free licence to reproduce and publish it, together with your name, business name and role, in our marketing.
We will withdraw a testimonial from future use on request at hello@ontheuser.com.
21. Disclaimer
The materials express our professional opinion based on our own engagements. They do not constitute legal, financial, tax, accounting or investment advice, and they are not a substitute for advice from a qualified professional regarding your specific circumstances.
You are responsible for verifying that anything you implement is appropriate and lawful for your business.
22. Governing Law
These terms are governed by the law of the Principality of Andorra, and the courts of Andorra have exclusive jurisdiction.
If you purchase as a consumer, this does not deprive you of the protection afforded by mandatory provisions of the law of the country in which you reside.